FAQ

FAQ

Is this web site secure?

JMSOnline.net LLC uses Authorize.net to process all credit card transactions. Credit card information is entered in Authorize.net's secure website for payment processing. We never see any of your credit or debit card information. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

 

Will you give my personal information away or sell it?

It is the company policy not to share or sell customer information with any Third Party. We realize the increasing problem of spam on the internet and will not contribute to this plague by giving away or selling our customer's information. JMSOnline.net will not conduct any promotional e-mails without consent of the recipient. Customer may consent by signing up of newsletters and promotions on our home page.

 

What is your Return Policy?

All purchases are subject to the Return Policy. Click here to learn more.

What credit cards do you accept?

We accept Visa, Mastercard, American Express and Discover.

Do you charge sales tax?

We only charge sales tax if you live in the state of Texas of 8.25%. If you live in another state, there will not be any sales tax charge on your order.

When will my I order ship?

Generally most orders will be shipped within 24 hours of your order. Most orders are shipped UPS ground and larger items will be shipped via a freight company.

How can I track my shipment?

When your order is shipped, we will email you a tracking number. Simply go to the shipping company's website and enter the tracking number. If you are having any trouble, please email us and we will be happy to look it up for you.

 

Do you ship internationally?

Yes, International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. Click here for our shipping rates

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

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